Thank you to Niall O’Malley of Immediate Future, http://bit.ly/90Hc3K, the online PR company and Barry Bridges from Intelligent Conversation, http://bit.ly/9srjnK who both came along and led a very interesting and inspirational conversation, leading to some lively debate at January’s kukutana. The group really appreciated the insight into social media monitoring, the case studies discussed and how they could start to listen and learn from online conversations.

Nialls slides are below and there are some links on his last slide to a selection of tools for you to try.